LeenIssue - Issue Management

Whilst our warranty application was designed to specifically handle the management of warranty claims, we recognise that a separate system is required to record and monitor other issues or customer complaints. This module was developed with input from our current customers to manage such issues from identification through to full resolution.

• Single point of entry for all issues/complaints
• Assign responsibility to specific people for each issue
• Set a due date and track progress
• Analyse and prioritise issues more easily
• Record issue resolution for future reference
• Monitor issues for individual projects
• Attach documents and photos to illustrate each issue
• Record faults for specific items/parts